FAQs

Frequently Asked Questions

How do I use this product?

Each product comes with simple instructions.
For the PurePad — swipe across any surface
to collect pet hair, rinse under water and
reuse. For the Lick Lick Bowl — fill with
food and let your pet eat naturally. All
products are ready to use straight out of
the box.

What is your return policy?

We accept returns within 30 days of delivery
for unused, unopened items. Email us at
clero.info.co@gmail.com with your order
number and we'll sort it out quickly.

How long does shipping take?

We ship worldwide and deliver in
5-10 business days to most locations.
You'll receive a tracking number by
email once your order ships.

Is this product right for me?

If you have a pet and want a cleaner home
and a happier pet — yes! Our products are
designed for everyday pet owners who want
simple, effective solutions that actually work.

Where are orders shipped from?

Orders are shipped from our fulfillment
partners worldwide to ensure the fastest
possible delivery to your location.

How can I contact support?

Email us at clero.info.co@gmail.com
We respond within 24 hours Monday to Friday.